During my commercial IT career I realised that IT suppliers were frequently failing to provide customers with what they really needed. This belief crystallised whilst taking my Masters course at university when I had the chance to study usability engineering.

I have clear ideas about what I want to do. I am looking for opportunities that will let me build on my experience and qualifications in conventional software testing and give me the chance to be creative in developing improved ways of working.

The underlying philosophy of my work can be summed up in these two statements;

• structured, professional testing is crucial in producing high-quality software,


• usability is a fundamentally important, but neglected, attribute when it comes to determining the quality of software.

See Types of Service for a list of the services that I provide. I believe that my skills, experience and self employed status can give me a competitive advantage in the provision of these services, especially to organisations who might consider themselves too small to use the large consultancies. See Why use me?.

Improving processes and managing testing effectively does not happen by accident. Nor can they be done in an improvised fashion. Both require a rigorous and structured approach. See Preferred Models for an explanation of the structured approach that I will take.